Product certificate and warranty policy
Dear customers, every jewelry piece in our collection is certified by Tuncay Erdem. This certificate confirms the authenticity and quality of the piece you buy.
International certificates
Some pieces in our special collections also carry internationally recognized HRD or GIA (Gemological Institute of America) certificates. These documents confirm, to international standards, features such as the carat weight, color, and clarity of the gemstones.
How your certificate reaches you
When your purchase is complete, the certificate for your piece is sent to you inside the product box. This document is the official proof of your jewelry’s value and authenticity.
Care warranty
With the lifetime care warranty we offer on every product, we support needs such as cleaning, care, and repair. Your jewelry can then keep its first-day brightness for many years.
Our specialist team is always here for questions about your jewelry.
About product shipping
Delivery times
- Items in stock: delivered within 1–3 business days.
- Special size or made-to-order items: delivered within 7–21 business days.
The delivery time starts after your order is confirmed. When your item is handed to the carrier, the tracking details are sent to your email automatically.
Return policy
Return period: 14 days from delivery.
Items being returned:
- must be unused and in the original box;
- piercing pieces and earrings cannot be returned if they have been taken out of the box, for health reasons;
- pieces designed and made specially for the customer cannot be returned;
- customer service must be contacted before a return is requested.
Return shipping is paid by the customer. After the return is approved, the refund is made within 14 business days.
Frequently asked questions
What happens if I lose my certificate?
Tuncay Erdem Jewelry can send you a copy of your certificate on request.
What should I do if my piece needs care or repair?
Contact us and you can send the piece in for care or repair.
Is there a charge for shipping?
Shipping is free on all orders inside Turkey. Shipping for returns, and for pieces sent in for care and repair, is paid by the customer.
Contact us with your questions:
Email: info@tuncayerdemjewelry.com
Phone: +90 532 176 91 90