1. Parties
SELLER
- Trade name: Tuncay Erdem Kuyumculuk
- Address: Bülent Baratlı Bulvarı, Hacı İsa Mahallesi No: 40 Daire: B116, 35430 Urla/İzmir
- Phone: (0232) 754 84 00
- Email: info@tuncayerdemkuyumculuk.com
The other party is the BUYER who places the order.
2. Subject of the agreement
This agreement sets out the rights and obligations of the parties for the sale and delivery of the product that the BUYER orders electronically from the SELLER’s website, www.tuncayerdemkuyumculuk.com, whose qualities and sale price are stated in the order. It is made under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
3. Product covered by the agreement
Delivery time: 1–3 business days for items in stock, and 14–21 business days for special orders or items that are not in stock.
4. General terms
4.1. The BUYER accepts that they have read and understood the preliminary information uploaded by the SELLER on www.tuncayerdemkuyumculuk.com about the main qualities of the product, the sale price, the payment method, delivery, and the shipping fee, and that they have given the confirmation required for an electronic sale.
4.2. The product is delivered to the BUYER, or to the person or organization at the address the BUYER indicates, within 30 days of the order date at the latest. That period is 1–3 business days for items in stock, and 14–21 business days for special orders or items that are not in stock.
4.3. The SELLER is responsible for delivering the product intact, complete, in line with the qualities stated in the order, and, where they exist, with the warranty documents and user guides.
4.4. The SELLER is responsible for delivering the product intact, complete, in line with the qualities stated in the order, and, where they exist, with the warranty documents and user guides.
4.5. Delivery requires that this agreement has been confirmed electronically and that the order price has been paid by the method the BUYER chose. If the price is not paid for any reason, or if it is cancelled in the bank records, the SELLER is released from the duty to deliver the product.
5. Right of withdrawal
5.1. In distance contracts for the sale of goods, the BUYER may withdraw from the contract within 15 (fifteen) days of receiving the goods, without giving a reason and without paying a penalty.
5.2. It is enough for notice of withdrawal to be sent to the SELLER in writing or by email within that period.
5.3. If the right of withdrawal is used:
- a) The product price is refunded to the BUYER within 10 days of the BUYER informing the seller.
- b) Within 10 days of receiving the returned product, the SELLER must refund every payment collected, including delivery costs.
- c) The BUYER must return the product to the SELLER within 10 days of sending the withdrawal notice.
- d) If the right of withdrawal is used, the cost of returning the product to the SELLER, whether it was delivered to a third party or to the BUYER, is paid by the BUYER.
- e) The BUYER is not responsible for changes or deterioration that occur during the withdrawal period if the goods were used in line with their operation, technical features, and instructions for use.
5.4. The right of withdrawal cannot be used for the following products:
- a) Products whose price changes with fluctuations in financial markets and is outside the SELLER’s control.
- b) Products prepared specially for the BUYER’s requests or clear personal needs.
- c) Products that by their nature cannot be returned, that may spoil quickly, or whose expiry date may pass.
- d) Products whose protective elements, such as packaging, tape, seal, or wrap, were opened after delivery.
- e) Products that would be unsafe for health or hygiene if returned (earrings and piercing pieces).
- f) Products whose size was changed, that were assembled, whose color was changed, or that were made to order.
6. Warranty and certificate
6.1. All of our products are certified by Tuncay Erdem. This certificate confirms the authenticity and quality of the piece you bought.
6.2. Some pieces in our special collections also carry internationally recognized HRD or GIA (Gemological Institute of America) certificates.
6.3. After the purchase is complete, the certificate details for your piece are sent to you.
6.4. A lifetime care warranty is offered for every product. It covers needs such as cleaning, care, and repair.
7. Limit of liability
7.1. If a product is returned and the precious stones in it are not the same stones that were in the product at the time of purchase, and have been replaced with different stones, the SELLER may refuse the return and may take legal action.
7.2. Notices sent to the email address the BUYER gave to the SELLER are deemed to have been made to the BUYER.
7.3. Delivery requires that a signed copy of this agreement has reached the SELLER and that the price has been paid by the method the BUYER chose. If the price is not paid for any reason, or if it is cancelled in the bank records, the SELLER is released from the duty to deliver the product.
8. Evidence and competent court
8.1. In any dispute arising from this agreement, the SELLER’s books and records, and the records the SELLER keeps electronically and on computer, are accepted as evidence.
8.2. The courts and enforcement offices of İzmir have jurisdiction over disputes arising from this agreement.
This Distance Sales Agreement is deemed completed when the BUYER has read and accepted it electronically and the order is finished.
SELLER: Tuncay Erdem Kuyumculuk