1. Do your products come with a certificate?
All of our products are certified by Tuncay Erdem. Some pieces in our special collections also carry internationally recognized HRD or GIA certificates. After your purchase is complete, the certificate details for your piece are sent to you.
2. How long does delivery take?
Items that are in stock and marked for same-day shipping are delivered in 1–3 business days. Items that are not in stock, or that must be made in a requested size, are delivered in 14–21 business days.
3. What are your return conditions?
The return period is 15 days from the delivery date. Items must be unused and in their original box. Earrings and piercing pieces cannot be returned or exchanged, for health and hygiene reasons. Pieces that were made to order, or whose size, color, or length was changed, or that were otherwise personalized, cannot be returned or exchanged. Please contact customer service before you request a return.
4. What does the lifetime care warranty cover?
Our lifetime care warranty covers cleaning, care, and repair of every piece. It is meant to keep your jewelry as bright as the day you received it.
5. Do prices include VAT?
Yes. Every price on the website includes VAT. No extra charge is added.
6. What collections do you offer?
The website includes collections such as Anatolia, Bride, Urla, Nile, and Neşeli Harfler. Each collection has its own design language.
7. Can I learn more about your diamond pieces?
The diamond category includes solitaires, five-stone rings, full eternity bands, half eternity bands, baguettes, and necklaces. Every diamond piece is made to our quality standards and is certified.
8. What happens if a parcel is lost in transit?
Every shipment is insured. If a parcel is lost or damaged in transit, contact customer service and we will start the required process.
9. How should the jewelry be cared for?
Clean your jewelry regularly with a soft cloth. Keep it away from perfume, cosmetics, and chemicals, and take it off for swimming and showering. For professional care, contact customer service.
10. Do members receive special benefits?
Yes. Members receive an extra 5% discount in the cart. Members are also told about campaigns and discounts first.
11. What materials do you use?
Our pieces are made with gold and precious stones, including diamond, ruby, emerald, and sapphire. Every piece is produced to a high quality standard.
12. What payment options are available?
Several payment methods are available. You can pay by credit card and use installment options. See the payment page for details.
13. What is the store address?
The store is at Bülent Baratlı Bulvarı, Hacı İsa Mahallesi No: 40 Daire: B116, 35430 Urla/İzmir. You can call us at (0232) 754 84 00.
14. What is the Offers Corner?
The Offers Corner is the section for specially discounted pieces. Open the Offers Corner tab on the website to see them.
15. Do you advise on engagements, weddings, and other occasions?
Yes. We offer personal advice for special occasions. We can help you choose a piece for an engagement, a wedding, or a proposal. Contact customer service to arrange it.
16. Do you make custom designs?
Yes. We review custom-design requests. Contact customer service so we can talk through the details.
17. How should the jewelry be cared for?
Clean your jewelry regularly with a soft cloth. Keep it away from perfume, cosmetics, and chemicals, and take it off for swimming and showering. For professional care, contact customer service.